Frequently Asked Questions
Everything you need to know about shopping with Yaanza
What are your standard shipping times?
We typically process orders within 1-2 business days. Depending on your location, standard delivery usually takes between 3 to 7 business days.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to be eligible for a full refund.
Which payment methods do you accept?
Yaanza accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.
Do you ship internationally?
Currently, we ship to a wide range of countries. Please enter your address at checkout to see if delivery is available to your specific region.
How can I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9 AM to 5 PM.